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Guarantee

We want you to be delighted with your purchases and with our service.

PLANT REFUND POLICY -We hope you will gain many years of pleasure from your plants. If on receipt you are not entirely satisfied with your plants , please return them to us within 7 days for a full refund of the price of the plants.

If, after following the our planting and care guide your plants fail, we will:  In the case of deciduous 'bare root' plants or 'container grown' plants purchased during the dormant season - that fail to come into leaf during the first growing season after planting -  replace the plants, with plants of the purchased size, subject to availability, during the next bare root season OR refund the price paid for the plants - providing we have been notified of any failures by 31st May. Allow for up to 10% failure of plants from bare root stock.

In the case of evergreen 'bare root' plants - If you are not entirely satisfied with the plants on receipt, please return them to us within 7 days. We will refund the price paid for the plants. After 7 days we regret we cannot entertain any claims should the plants fail. Allow for up to 10% failure of plants from bare root stock.

Our replacement/refund guarantee does not cover:

Plants that have not been planted and cared for according to our guide

That have been subjected to adverse weather or cultural conditions;

Plant descriptions - We make every effort to ensure plant descriptions and specifications are correct in the case of any unfortunate error only the cost of the plant will be refunded - no other costs will be refunded. No payment will be made for consequential losses or damage.The above guarantee does not affect your Statutory Rights.